The other day I was talking to a cab driver who has an air-conditioner that’s still going strong after 18 years. Now when he buys new ones that are from the same brand, they only last four years. He blames it on the company switching manufacturing from Germany to China. Indeed, in this day and age of racing to the bottom of cheap, wherever you look on the shelves, it seems it’s a never-ending seas of “they don’t make ’em like they used to.” But even still, reader Jospeh never expected his metal Swingline stapler to fracture outright. And he was likewise surprised, this time, pleasantly, when they replaced it for him swiftly and painlessly.