customer service

Delta Tells Ze Frank Off

Videoblogger Ze Frank was promised $600 in remuneration from Delta after some abysmally bad customer service had him not flying and staying in a hotel room with a total stranger. He got a letter in the mail today and instead of a check, he got a big fat go f*** yourself letter. The best part is Ze Frank in an adult diaper. The second best part is that in the letter, Delta refers to an online policy that outlines their responsibilities in these matters (none), and the link is dead upon arrival.