customer service

Time Warner Pays Inexplicable House Call, Consumerist Helps

Time Warner Pays Inexplicable House Call, Consumerist Helps

Dan Edelman, a loyal Consumerist reader, was shocked to hear a Time Warner Cable tech visited his apartment yesterday. Odder than the difficulty in getting one to show up in the first place was that the tech wasn’t asked for. No service call was put in. His cheetos slathered roommate let the guy in without an explanation. The tech puttered around for 20 minutes and left.