customer service

Joey The Customer Service Rep’s Guide To Online Shopping

Hi, my name’s Joey, and I recently escaped a soul-crushing job doing Sales Support over the phone for a computer, fruit and electronics company. Many of the calls I fielded were from people who were in situations that were 100% our fault, but I noticed that the majority of the issues I solved were completely preventable because many consumers did not realize how much information was available about their purchases before they clicked “Place Order”. So, with what I know will be a hellish shopping season for both my former associates and former customers fast approaching, I decided to put together a short list of broad guidelines that could prevent a number of the problems consumers encounter.