customer service

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

Dell Laptop Languishes For A Month, Shipped Back Unrepaired

Eric Farraro’s friend’s Dell laptop broke. He sent it in to Dell for repairs. It sat there for weeks without notice of when it would ship back. He tried to contact Dell by phone, email and online chat, only to get told, “You should have more information in 72 hours.”