customer service

Home Depot May Sell Controversial Professional Supply Division

Home Depot Inc. (HD.N) said on Monday it was considering a sale, spin-off or initial public offering of its professional supply business to focus on its retail stores, reversing a controversial policy of former CEO Robert Nardelli to expand the unit.

The professional supply unit and its drain on the retail-side of Home Depot was often named as the source of Home Depot’s considerable customer service problems, problems that may have resulted in the firing of ex-CEO Robert “Big Bob” Nardelli. —MEGHANN MARCO