customer service

Verizon's Replacement Phone Doesn't Work

When he follows the instructions included with the phone his activation is unsuccessful. The really sad part is that when he tries to call for help, the phone still doesn’t work. Ahh, Catch 22. Not exactly a scandal, but we like his video. There’s something all too familiar and sad about it. Does anyone want to lend him a phone?—MEGHANN MARCO