customer service

J.W. Marriott Saves The Day

Eric flew from Portland to Washington to give a presentation, but forgot to bring the DVI-VGA adaptor needed to connect his MacBook Pro to his client’s LCD projector. Eric caught the mistake at the Portland airport, so he looked up the number of his hotel, the J.W. Marriott on Pennsylvania Avenue, and asked for their help.

The operator was very patient with me as I quickly summarized my situation. She connected me with HD at the Marriott’s Audio/Visual Department. I spoke with HD regarding my rookie Mac mistake. HD informed me that one of their staff would go out and purchase the cable for me.

Eric wasn’t staying in the Presidential suite, nor was he a VIP, even though he was treated like one. The adaptor he found waiting for him at the front desk bore a J.W. Marriott sticker, and was lent to Eric free of charge. “I think their idea was that they probably needed that cable anyways and if they could help a customer out then it was a win-win situation.”