customer service

UPS Supervisor "Exceedingly Helpful, Concerned, And Very Proactive." Really? UPS?

UPS Supervisor "Exceedingly Helpful, Concerned, And Very Proactive." Really? UPS?

Andro ordered several props on Wednesday that he needed for a seminar this weekend. He paid extra for 2nd day air, but on Thursday, he noticed an odd error on his package’s tracking information: “LATE TRAILER. GROUND MOVEMENT CAUSED THIS DELIVERY DELAY”

Along with that, new delivery date on tracking page was listed as July 23rd, the Monday -after- my seminar. Alarmed, I dialed the 800 UPS line in hopes of expediting the shipping, or even upgrading it to overnight if possible. The first representative I reached was very unhelpful – I was told that ‘UPS commits to deliver packages within set timeframe, but takes no responsibility for delays.’ – I was told there’s nothing he could do for me; an inquiry about his name or service number went ignored, and upon asking for call to be escalated, he hung up on me.