customer service

Time Warner Disconnects Your Cable, Claims You Already Moved

Time Warner Disconnects Your Cable, Claims You Already Moved

Time Warner tried to convince Ryan that he had already moved after prematurely disconnecting his cable service. Ryan hadn’t even told Time Warner he was moving. His house’s new owner, who hadn’t yet finalized his purchase, merely told Time Warner he wasn’t interested in their services. Ryan writes:

My wife and I have been subscribers of Time Warner Cable (digital cable + internet service) for over 3 years. We haven’t had problems as big as most, but we’ve still had our issues here and there. Yesterday’s happenings, however, take the cake.