Donni is totally stoked! She bought a refurb HP laptop that kicked the bucket after its 90-day warranty expired. She gave up hope but then HP randomly sent her an email asking her if she wanted to renew her warranty. Donni called them up and they scratched their heads and said, yeah, that shouldn’t have happened, but they went ahead and let her get the warranty and replace her laptop anyway. For this reason, Donni is very happy with HP.