The SCC’s communications division has recommended that Verizon Virginia and Verizon South pay a related fine of $17.5 million — an estimate of the sum Verizon saved by not responding quickly to customer complaints of “land line” phone outages.
customer service
![Verizon Fighting To Offer Less Timely Customer Service To The Citizens Of Virginia](../../consumermediallc.files.wordpress.com/2012/06/verizonlsd.jpg?w=200&h=225&crop=1)
Verizon Fighting To Offer Less Timely Customer Service To The Citizens Of Virginia
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9.29.07