Reader Sarah expected to receive a manual and software with the Creative Zen Micro she ordered from Geeks.com, but received neither. When she called to complain, a CSR told her the following:
“Oh, don’t even worry about that. These are SO easy to use, you won’t need a manual! I mean, if you had bought some cheap piece of Chinese crap, we would have had to supply a manual. But the Creative players are GREAT. You won’t need one.”
Sarah’s full email, after the jump.