At the risk of turning into an echo chamber, we want to point out that SmartMoney has a good list of five ways to escalate your customer service issue when the normal CSR route fails. Sure, we’re all about the executive email bomb here at Consumerist, but there are other viable paths you should consider as well—like turning to your local government, and not just for local businesses: “A problem with your communications provider, for example, may be resolved with a complaint to a common, but little-known town board — the cable access committee, which acts as a liaison between the government and the cable suppliers for that area. “
