customer service

Do Coffee Shops Discriminate Against Women?

Do Coffee Shops Discriminate Against Women?

We’ll make this brief so we can jump right into the heated comments: an economist and her research assistants studied eight different Boston coffee shops and found that, on average, women had to wait about 20 seconds longer to be served. She controlled for drink types and the discrepancy remained. What’s more, “The delays facing women were larger when the coffee shop staff was all-male and almost vanished when the servers were all-female.”