customer service

L.L. Bean Answers The Phone When You Call And Other Minor Miracles

L.L. Bean Answers The Phone When You Call And Other Minor Miracles

I’m a fan of L.L. Bean, but don’t actually own a lot of their products. It’s only recently I got into them. When the Boat & Tote lunch bag came out, I really had to have one. Of course they sold out and were back ordered (they’re very cute lunch bags!) I placed my order on October 7th, when the items were all said to be backordered until October 29th. Well, that date came around and they still didn’t have enough to fulfill the pre-orders, so I got a charming little e- mail telling me they were backordered again until November 2nd. This time round they actually shipped (with free shipping on any order!)