A few days ago Jason’s story about Best Buy’s bait-and-switch shot to internet prominence (137,166 pageviews on Consumerist and 4668 diggs), and now he’s happy, has a $200 gift card to Best Buy, and a free copy of Saw IV. Let’s recap: Jason went to Best Buy and saw a tag in-store advertising 2 DVDs for $25. He chose to buy two copies of 3:10 to Yuma. At checkout, it rang up for $19.99 a piece. When contested, the clerk pulled out a different circular that said “Buy Saw IV with any of these 3 movies for $25.” Jason and a series of store employees disagreed for a long time about whether the circular applied to the tag, and Jason left the store with a $19.99 copy of 3:10 to Yuma, and a story, which he sent to The Consumerist. Then the internets happened. How did he go from screwed to elated? Find out in the exciting conclusion to his customer service misadventure, inside…
