Convergys is a major supplier of outsourced call center services to big companies (Comcast is one of their clients) and it looks like times are tough for them up in Canuckiztan:
Convergys chief executive David Doughtery told analysts “most notably we’re being hurt today in Canada and we are taking action to close centres there and move work to other geographies.” Many of the Canadian jobs will likely go to the Philippines and possibly India..
Which we suppose qualifies as a resounding yes to the question, “can customer service get any worse?”
