customer service

Should American Airlines Have Flown Five Overbooked Passengers Across The Atlantic In An Empty Plane?

Should American Airlines Have Flown Five Overbooked Passengers Across The Atlantic In An Empty Plane?

American Airlines managed to rebook all but five passengers after canceling one of its four daily flights from Chicago to London. The five still needed to get to London, so American rustled up an empty plane and invited everyone up to business class. Seems nice, but Friends of the Earth is outraged that American burned 22,000 gallons of fuel for five passengers. Great customer service or eco-scandal? Vote in our poll, after the jump.