Jay wanted to update his copy of Adobe Creative Suite 2 to CS3 and simultaneously switch the license over to the Mac platform. The first sales rep he spoke with did everything right and Jay was very happy. Then that sales rep disappeared forever, only to be replaced by a comically inept parade of CSRs who can’t figure out Adobe’s own systems, who make up their job titles, give out fax numbers to call, and who—in one case—claim to be on a phone system that doesn’t connect to the outside world.
