There are efficient ways to initiate a recall and issue safety notices, and then there’s the Buick way. After determining a potential fire hazard in the certain Pontiac Grand Prix and Buick Regals, Buick sent out safety notices in advance of a probable recall to its customers. It alerted them of the hazard, and recommend they have a mechanic investigate any suspicious burning smells. What they neglected, however, was to inform their dealerships of the hazard. Reader Tculkin, who had already complained of burning smells to another mechanic, followed the advice in his safety notice and immediately called his local dealership. The dealership had no idea what he was talking about. Literally, they didn’t get the memo. Details, inside…
