customer service

Craigslist CEO: Be Successful In Business By Pleasing Customers

Craigslist CEO: Be Successful In Business By Pleasing Customers

Craiglist’s CEO, Jim Buckmaster, gave a fantastic interview to Marketplace’s Kai Ryssdal yesterday in which he explained that Craigslist runs its business by simply doing what its users want. Why doesn’t Craigslist have ads? The users never asked for them. How do they decide what cities to introduce? They wait for the users to tell them. Is he crazy?