Bryan Carroll can’t pick up his repaired Xbox because Microsoft printed his name on the address label as “Brian Dyranerool.” After he scheduled a repair with a CSR in India, Bryan was assured that he would receive a shipping box within 3-5 days. After 6 days had passed, he contacted an apologetic supervisor who said she would simply email him a shipping label and send out a free wireless controller for his wasted time and trouble. However, the name on his shipping label read, “Brian Dryanerool.” He contacted Microsoft about the error and was told that the problem was corrected. The good news is that Bryan’s Xbox was repaired and shipped swiftly to a UPS customer center. The bad news is that his box was addressed to “Brian Dryanerool,” and he was not allowed to pick up the repaired Xbox. Bryan describes his saga inside:
