Responding to bad press it received over the announcement of a new fee and increases of other fees, TD Bank put out a press release clarifying aspects of its new $9-per-withdrawal charge for excessive savings account withdrawals (excluding ATM and teller withdrawals). Insisting the fee will affect only 1 percent of its customers, the release ends with some helpful advice on how to avoid its charges.
customer dissatisfaction program
By November 4, 2011
By November 3, 2011