customer dissatisfaction program

TD Bank Explains How To Avoid Its Fees

TD Bank Explains How To Avoid Its Fees

Responding to bad press it received over the announcement of a new fee and increases of other fees, TD Bank put out a press release clarifying aspects of its new $9-per-withdrawal charge for excessive savings account withdrawals (excluding ATM and teller withdrawals). Insisting the fee will affect only 1 percent of its customers, the release ends with some helpful advice on how to avoid its charges. [More]

TD Bank Decides It's A Great Time To Introduce A New $9 Fee

TD Bank Decides It's A Great Time To Introduce A New $9 Fee

Tone-deaf to the lessons of Bank of America’s $5 fee debacle, TD Bank is trotting out a new $9 charge for each savings account withdrawal after customers exceed six monthly transactions (excluding deposits or ATM or teller withdrawals). The fee begins in December. [More]