Yesterday, ECA President Hal Halpin emailed Consumerist and other blogs a formal statement addressing the charges that the ECA is deliberately making it hard for members to break free. I’m printing the letter below, along with a summary of the key points Halpin makes and the issues that remain unanswered.
I went looking on Motorola’s website for a corporate office phone number without any luck, until Meghann pointed me to the company’s Google Finance profile, which listed the phone number. I called and requested to be transferred to Ed Zander’s office. After being queried as to the nature of my call, I was instead transferred to their Customer Advocacy group.