Minor delays are not rare in the world of electronics, but that doesn’t mean customers are any less annoyed when they find out their much-awaited new phone will not arrive as soon as expected. So it helps when companies throw in free money to ease the sting of a delay. [More]
The lawsuits continue to pile up for embattled for-profit college company ITT Education Services. Just days after the Massachusetts Attorney General filed a suit alleging the operator of the ITT Technical Institute brand engaged in a slew of abusive and misleading practices, a group of 11 Tennessee nurses have filed their own complaint accusing the company of deceiving students during the recruitment process about the school’s accreditation prospects. [More]
United Airlines Offers On-Time Guarantee For Corporate Travelers, Probably Won’t Have To Actually Pay Anything
With accusations that airlines have padded flight schedules to improve on-time performance stats still fresh, one carrier is hoping to prove it’s all about valuing your time — as long as you’re a big corporate client. United Airlines launched a new reliability guarantee for some business travelers, promising to get them to their destination on-time or it will provide them with credits for upgrades and fees. [More]
The Seattle Sounders got beat 4-0 by the LA Galaxy, prompting one of the players to suggest that fans deserve a refund and apology from the team. It seem the ownership agrees. Sort of. They’re offering a one game credit to season ticket holders as compensation for the crappy play. It’s not a refund exactly, but its almost one.
Reader Ryan is happy. He is happy because JetBlue just randomly emailed him to give him $400 in credits he didn’t ask for.
A post on Amazon’s Kindle support forum yesterday says the company is sending out emails with offers of $30 to customers who had their George Orwell purchases erased from their devices earlier this summer.
Bank of America isn’t the only bank that enjoys canceling their traveling customer’s credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their “continuing efforts to fight fraud,” sent an active replacement card to my address 9,000 miles away.
Matthew isn’t sure who got his order from Threadless.com, but it wasn’t him. UPS claims they delivered the package to Matthew’s apartment, but the reception desk would’ve been closed during the supposed delivery time, and Matthew doesn’t have his package. Rather than wait for UPS to complete its investigation, Threadless dug up an extra print of their sold-out design and sent it to Matthew, along with a little something extra…
Melissa isn’t sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. “We can’t fix it,” they told her. “It’s an error on our part. Enjoy!”
In an update and conclusion, reader Sean let us know he finally got satisfaction regarding his story that we posted, “Circuit City Credits Wrong Card For $130 Return, Sends You Away With Nothing.”
A Consumerist reader tried to trade in some old cellphones via Flipswap, and it did not go well. Actually, it pretty much didn’t go at all—he may as well have dropped them off at a Goodwill.