Who Am I Supposed To Call When My Credit Card Info Is Stolen?


You just found out your credit or debit card info has been used by someone else to make a fraudulent purchase. There are so many different people you can call, each involved in some aspect of this theft. There’s your bank that issued the card, the credit card network the issuer uses for that card, the retailer or website that processed the payment, the police, the FBI… Do you need to call all of these or just one or two? What if you think your incident might be a sign of a larger breach? [More]


Court: American Express Can Stop Stores From Steering Customers To Less-Expensive Cards

When you pay with a credit card, you’d probably like to know if you could save money by using one type of card over another. However, stores that accept American Express are barred from steering customers toward less-expensive cards. Last year, a federal court ruled that AmEx’s policy violates antitrust laws, but today a federal appeals court overruled that decision. [More]

Trump Hotel Group Settles With NY Attorney General Over Credit Card Data Breaches

Trump Hotel Group Settles With NY Attorney General Over Credit Card Data Breaches

In the wake of two data breaches at hotels operating under the Trump Hotel Collection umbrella, the attorney general for the state of New York has reached a settlement with the company that involves a small financial penalty and promises of improved data security. [More]


PayPal And Mastercard Become In-Store Payment Pals

PayPal wants customers to pay using their accounts as mobile wallets, and credit card networks want customers to sign up for the networks’ own mobile payment services. Sounds like a perfect pairing, right? That’s what Visa thought a few months ago, and Mastercard has concluded now. [More]

Kimpton Confirms Credit Card Info Stolen From More Than 60 Hotels

Kimpton Confirms Credit Card Info Stolen From More Than 60 Hotels

In July, boutique hotel chain Kimpton revealed it was investigating indications that its credit card payment system had possibly been the latest to fall victim to a data breach. Now the company has confirmed the bad news, announcing that the payment terminals at dozens of Kimpton hotels, restaurants and bars were compromised for nearly six months. [More]

Google Maps

Nation’s Largest Privately-Owned Bank Must Return $28M To Credit Card Customers

The nation’s largest privately held bank sold its credit card customers on add-on programs intended to help cover their accounts when they faced unexpected hardships. However, the Consumer Financial Protection Bureau says the bank deceived customers about the reality of these and other programs and has ordered it to provide nearly $28 million in relief to hundreds of thousands of affected cardholders. [More]

Lisa Bunchofpants

Cybercriminals Breach Computers For Massive Point-Of-Sale Payment System

The folks at computing giant Oracle have alerted users of its hugely popular point-of-sale payment system that cybercriminals managed to breach the company’s customer support computers and insert malicious code, potentially affecting hundreds of thousands of retail locations around the world. [More]

Prime Day Deal Expires Early, Amazon And Chase Make Good On It

Prime Day Deal Expires Early, Amazon And Chase Make Good On It

On Tuesday, during Amazon’s Prime Day, festivities, the online retailer’s credit card partner Visa joined in the fun with a promotion where customers who made a $150 purchase using their Amazon-branded Visa card would receive a $30 discount. That’s an appealing bargain, and plenty of customers prepared to take advantage of it. What they didn’t do was read the fine print, or take it seriously, and a lot of customers missed out. [More]

Mike Mozart

Costco Officially Switches From AmEx To Visa Today

It’s officially out with the old and in with the new at Costco today, as the company closes the book on its 16-year relationship with American Express in exchange for its new deal with Citi Visa.  [More]

Ciaran McGuiggan

Credit Card Forgers Going On One Last Crime Spree While Magnetic Stripe Readers Are Still Prevalent

America has long served as a haven for credit card crooks because it’s only recently that we’ve switched to credit and debit cards that use smart chips (EMV). However, criminals are taking advantage of retailers’ delay in installing card readers that use the technology, and holding sort of a fire sale on stolen credit card numbers. [More]


Home Depot Accuses Visa, MasterCard Of Colluding On “Defective” Credit Cards

While banks and credit card issuers are slowly rolling out new debit and credit cards containing microchips intended to make them less susceptible to fraud, Home Depot says in a recently filed lawsuit that the two largest card networks have colluded with the banks to produce cards that are not as secure as they should be. [More]


Proposed Rules Would Take Away Banks’ “Get Out Of Jail Free” Card

Many bank accounts, and almost all credit cards, wireless services, private student loans, and payday loans contain clauses in their contracts that strip consumers of their right to sue these companies, and their right to join others in a class action, effectively allowing businesses to sidestep the legal system. While lawmakers in Congress debate the issue, and the U.S. Supreme Court has repeatedly given its approval to these practices, the Consumer Financial Protection Bureau is making good on its pledge to restore consumers’ constitutional right to having their day in court. [More]


Card Reissued Because Of A Breach? Good Luck Finding Out Where The Hack Happened

When a massive data breach happens at a retailer like Target or Home Depot, there’s little mystery as to why your bank is rushing you a new credit or debit card. But when your card is being replaced because of a lower-profile cybercrime, the odds are against you ever finding out why.  [More]


Does Paying With Cash Increase Your Emotional Investment In A Purchase?

Say you go to the store with a friend and you each buy the same lamp for $150. The only difference is you pay in cash and your pal pays with plastic. The dollar amounts are the same, the purchased product is identical, but a new study finds that your levels of emotional investment in that lamp are likely different. [More]

Visa Update Aims To Speed Up Slow Chip-Card Checkouts

Visa Update Aims To Speed Up Slow Chip-Card Checkouts

While banks have issued hundreds of millions of more secure chip-enabled payment cards in the U.S., only around 20% of Visa merchants currently have chip-card readers up and running. If you’ve used one of these cards at a store, you’ve likely experienced the odd, silent wait as your card sits in the reader, seemingly taking forever for approval. An upgrade from Visa aims to shave a significant amount of time off this process. [More]

Mike Mozart

Will Costco’s Switch From American Express To Visa Affect My Credit?

In June, Costco will officially change its store-branded credit card from American Express to a Visa card issued by Citi. The wholesale club is promising a seamless transition, but some longtime Costco customers have concerns: Will my credit score or history be dinged? Can I opt-out?  [More]

Dennis S. Hurd

Retailers Frustrated About Chip Card Terminals They Can’t Turn On, Liability For Fraud

A grocery store chain in Florida made headlines last week for filing a lawsuit against a consortium of credit card issuers for delaying their certification to process payments on the EMV (chip card) payment network. They aren’t alone, though: many other medium-size chains and other businesses have had their certification delayed, which is costing them thousands or tens of thousands of dollars now that they’re liable for fraudulent transactions. [More]