Call center representatives who handle Macy’s credit card inquiries are starting to wonder what’s wrong with reader Melannie. She keeps making $150 payments on her account, but she doesn’t owe anything. She hasn’t even used the card since 2009. They can refund her the overpayment, but that’s not the problem. Because she never made the payment in the first place.
Sarah seems partly jubilant and partly terrified that a travel website failed to make her pay for a round trip flight to Alaska. She wants to protect herself and know whether or not she has to do anything more.