Mike Mozart

Cox Customers In Florida, Georgia Now Have To Pay Up For Hitting Data Caps

Cox Communications upped it’s data cap to 1 TB per month recently, joining the club with peers AT&T and Comcast. The silver lining was that at the time, only one city’s subscribers had to pay up if they hit the limit. But too bad, so sad: the pool of people who have to cough up cash for using extra data is spreading now, too. [More]

Mike Mozart

Cox Joins The 1 TB Data Cap Party

Fast internet is great for doing stuff. Except that for millions of subscribers, there’s a limit on how much stuff you can do before you start having to pay extra. Cox this week joined the small-but-growing club of providers who have decided that 1 terabyte of data is a nice, round number to set as the outer limit of your access. [More]

Cox Must Pay $25M For Failing To Stop Repeat Pirates

Cox Must Pay $25M For Failing To Stop Repeat Pirates

Weeks after a court ruled that Cox Communications had deliberately ignored repeat piracy offenders and put up roadblocks to prevent certain copyright holders from filing infringement claims, a jury has handed down a $25 million verdict against the cable and Internet provider. [More]

Cox Receives $595K Slap On Wrist For Failing To Prevent Data Breach

Cox Receives $595K Slap On Wrist For Failing To Prevent Data Breach

In Aug. 2014, a hacker used a clever bit of social engineering to talk his way into accessing the personal information for an unknown number of Cox cable, Internet, and phone customers. For its failure to shield its system from this sort of outside invasion, the pay-TV company has agreed to pay $595,000 to the FCC. [More]

(Mike Mozart)

Jury: Cox Violated Antitrust Laws By Forcing Customers To Rent Set-Top Boxes

Should you be forced to be required to pay your cable company extra money for a set-top box in order to get cable TV service you’re already paying for? According to a federal jury in Oklahoma, which recently returned a $6.31 million verdict against Cox Communications, the answer is no. [More]

Mike Mozart

Report: Cleveland’s Cox Cable Customers Will Soon Be Subject To Data Caps

Cox cable customers are about to join many of the rest of us nationwide in a club that nobody particularly wants to be in: the not-so-illustrious crowd of those who have usage limits on their home broadband service, and have to cough up extra cash for any extra bits and bytes.

[More]

Google Fiber May Come To Phoenix, Cox Customers Receive 100% Coincidental Speed Boost

Google Fiber May Come To Phoenix, Cox Customers Receive 100% Coincidental Speed Boost

We all know that this country doesn’t have nearly enough competition in the broadband Internet sector, but it’s a little sad to watch what happens when one of the nation’s cable giants faces some unexpected competition. Google Fiber’s gigabit connections may soon grace the city of Phoenix, Arizona. Oh, and back in July, Cox Communications gave their customers with faster broadband plans a completely coincidental 100% speed increase. [More]

(San Diego Humane Society)

Because you might as well call this site Catsumerist considering the all-consuming love we have for the furry little felines, we thought our readers should know that Mouse and WiFi, aka the kittens who survived 130 miles packed in a box as newborns, are now up for adoption. Ready, set, awwwwww you’ve got a new cat. [via San Diego Humane Society]

Newborn Kittens Survive Accidentally Getting Packed In A Box And Shipped 130 Miles

Newborn Kittens Survive Accidentally Getting Packed In A Box And Shipped 130 Miles

Warning: If you are prone to squees of delight and shrieks of adoration, the below story might not be safe for your coworkers’ ears. Because how could you not utter at least one “aww!” when faced with tiny newborn kittens named Mouse and Wifi that survived traveling 100 miles packed in a box shipped to a warehouse? [More]

Verizon Gobbles Up More Wireless Spectrum From Cable Companies

Verizon Gobbles Up More Wireless Spectrum From Cable Companies

Earlier this month, Verizon Wireless made a deal with Comcast, Time Warner Cable and Bright House Networks to buy billions of dollars of those companies’ collectively held wireless spectrum. Now it looks like yet another cable provider is looking to get out of the wireless business, as Cox has agreed to sell off its advanced wireless spectrum to VZW for $315 million.

[More]

Cox Ends Free Web Pages For Internet Service Customers

Cox Ends Free Web Pages For Internet Service Customers

It’s understandable for a company to end a free service for customers when it’s little-used. But even if that was the case when Cox Communications decided to stop offering free personal Web hosting for its Internet service customers next month, it might have been helpful for them to give a heads up to their technical support employees. Or maybe that was just the person reader John happened to reach when he called about the transition.

[More]

Cable Companies Finally Realizing They Might Have Priced Themselves Into A Corner

Cable Companies Finally Realizing They Might Have Priced Themselves Into A Corner

What has cable company executives losing sleep at night? It’s certainly not thoughts on how to improve customer service or billing. But it’s also not Netflix, Hulu, BitTorrent or any other obvious customer siphon. No, cable suits confess, it’s actually the fact that a growing number of Americans find themselves too poor to pay to watch TV.

[More]

Cox: What, We Need Permission To Bill For Sports And Movie Tiers?

Cox: What, We Need Permission To Bill For Sports And Movie Tiers?

Cox apparently doesn’t understand that they need permission before billing for extras like sports and movie tiers. The cable provider surprised reader Adrienne with a $130 bill for a triple-play package that was supposed to cost $100 per month, including all taxes and fees. When Adrienne called to complain, Cox straightened out the situation by tacking on yet another unrequested charge, this time for Starz.