Fast internet is great for doing stuff. Except that for millions of subscribers, there’s a limit on how much stuff you can do before you start having to pay extra. Cox this week joined the small-but-growing club of providers who have decided that 1 terabyte of data is a nice, round number to set as the outer limit of your access. [More]
Weeks after a court ruled that Cox Communications had deliberately ignored repeat piracy offenders and put up roadblocks to prevent certain copyright holders from filing infringement claims, a jury has handed down a $25 million verdict against the cable and Internet provider. [More]
In Aug. 2014, a hacker used a clever bit of social engineering to talk his way into accessing the personal information for an unknown number of Cox cable, Internet, and phone customers. For its failure to shield its system from this sort of outside invasion, the pay-TV company has agreed to pay $595,000 to the FCC. [More]
Should you be forced to be required to pay your cable company extra money for a set-top box in order to get cable TV service you’re already paying for? According to a federal jury in Oklahoma, which recently returned a $6.31 million verdict against Cox Communications, the answer is no. [More]
Cox cable customers are about to join many of the rest of us nationwide in a club that nobody particularly wants to be in: the not-so-illustrious crowd of those who have usage limits on their home broadband service, and have to cough up extra cash for any extra bits and bytes.
We all know that this country doesn’t have nearly enough competition in the broadband Internet sector, but it’s a little sad to watch what happens when one of the nation’s cable giants faces some unexpected competition. Google Fiber’s gigabit connections may soon grace the city of Phoenix, Arizona. Oh, and back in July, Cox Communications gave their customers with faster broadband plans a completely coincidental 100% speed increase. [More]
Because you might as well call this site Catsumerist considering the all-consuming love we have for the furry little felines, we thought our readers should know that Mouse and WiFi, aka the kittens who survived 130 miles packed in a box as newborns, are now up for adoption. Ready, set, awwwwww you’ve got a new cat. [via San Diego Humane Society]
Warning: If you are prone to squees of delight and shrieks of adoration, the below story might not be safe for your coworkers’ ears. Because how could you not utter at least one “aww!” when faced with tiny newborn kittens named Mouse and Wifi that survived traveling 100 miles packed in a box shipped to a warehouse? [More]
Earlier this month, Verizon Wireless made a deal with Comcast, Time Warner Cable and Bright House Networks to buy billions of dollars of those companies’ collectively held wireless spectrum. Now it looks like yet another cable provider is looking to get out of the wireless business, as Cox has agreed to sell off its advanced wireless spectrum to VZW for $315 million.
It’s understandable for a company to end a free service for customers when it’s little-used. But even if that was the case when Cox Communications decided to stop offering free personal Web hosting for its Internet service customers next month, it might have been helpful for them to give a heads up to their technical support employees. Or maybe that was just the person reader John happened to reach when he called about the transition.
What has cable company executives losing sleep at night? It’s certainly not thoughts on how to improve customer service or billing. But it’s also not Netflix, Hulu, BitTorrent or any other obvious customer siphon. No, cable suits confess, it’s actually the fact that a growing number of Americans find themselves too poor to pay to watch TV.
Cox apparently doesn’t understand that they need permission before billing for extras like sports and movie tiers. The cable provider surprised reader Adrienne with a $130 bill for a triple-play package that was supposed to cost $100 per month, including all taxes and fees. When Adrienne called to complain, Cox straightened out the situation by tacking on yet another unrequested charge, this time for Starz.