Greg bought some vouchers from LivingSocial for a cleaning company that appears to have gone out of business. It’s not 100% clear that they’re out of business, but it is clear that they were terrible. He can’t get through to the company on the phone, and has $150 worth of vouchers left.
Filling out customer service surveys is scary. If some managers are to be believed, giving any score but an 11 out of 10 is effectively stealing food out of the mouths of employees’ families. Getting impossibly perfect stores is so important for some stores that they’ve resorted to bribing customers with coupons or freebies. That’s the case with Jared’s local Pizza Hut, which taped a note begging for perfect scores to his pizza box.
Yesterday, we told you about the Guitar Center “Easter Savings Event” that somehow managed to exclude more than 300 brands from the sale, indicating that virtually nothing in the store would actually be included in the promotion. But further investigation by Consumerist readers found some cracks in the fine print. [More]
I like to filter all of the coupons and sale announcements I get from retailers into a folder, which I peek through when I’m about to buy something to see whether any of them apply to that thing I’m about to buy. That’s what Andrew did when he was about to book his last trip’s lodging through Hotels.com, when it was finally time for him to earn his free hotel stay through that site. When his anticipated reward never came, he learned something terrible. Simply using that coupon in his mailbox had disqualified him from earning any rewards on that hotel stay. Then his rewards expired. It won’t surprise you when you learn that he’s not going back to Hotels.com to earn any more. [More]
We know that some people like coupons and take their use very seriously, but don’t take things to extremes. For example, there’s the Florida woman who was so enraged that her local Walmart wouldn’t take a coupon that she printed out online that she rammed a manager with a cart, then retrieved her handgun from her car and threatened employees with it. [More]
Mobile coupons are a great idea: they save paper and mean that retailers might be able to text deals and future coupons to their customers once they nab the coupon and opt in. William was pretty annoyed at Target’s mobile coupon this week in practice, though. He waited to text Target for their $10 off $40 deal until he found something that cost more than $40 that he wanted. Why waste a text message and waste his time, right? [More]
At first, Consumerist reader Steven was pleasantly surprised to get a 10% coupon from the folks at Petco to celebrate the opening of a new store. Then when he saw the address of that particular store he just had to laugh. [More]
Consumerist reader Cliff recently received this coupon for $5 off any purchase of $25 or more from Sears. Seemed generous enough of the retailer. That is, until he looked at the manifold restrictions put on the offer. [More]
It’s happened over and over again, and retailers never learn their lesson. A big-box store e-mails a coupon to their customers, then freaks out and backpedals when customers actually show up at the cash register and try to use it, withdrawing the coupon and accusing customers of trying to scam the store. This time, the retailer was Best Buy, which offered a coupon for $50 off a purchase of $100 or more as long as the customer used a Mastercard. The coupon excluded most of the items you’d expect it to exclude: prepaid cell phones, iPods, certain brands of TVs and cameras. One very key thing that it didn’t exclude: gift cards. [More]
Dani got what seemed like a great coupon in the mail with her Target credit card statement. “50% off Nook HD or Nook HD+ Accessory” it promised. Half off one of Barnes & Noble’s pricey e-readers? Clearly this must be too good to be true! And it was. The coupon was good for half off a variety of accessories for the e-reader, not the device itself. [More]
Earlier this week, we shared Sarah’s story about her failed attempt to get a free bag of Pirate’s Booty from a coupon provided at Safeway. The top half of this sheet advertised the DVD of the new “Spider-Man” reboot; the bottom had two separate coupons. One coupon (for batteries) specified that the customer had to buy the DVD in large letters. The other (for Pirate’s Booty snack food) didn’t. Sarah says that she tore off this coupon and went to claim her four ounces of cheesy goodness. That’s when things went horribly wrong, The cashier refused to take the coupon, acted like Sarah was trying to run a scam, and–worst of all–mocked Sarah when the cashier thought that she had left the store. She hadn’t. She was standing right nearby.
Hell hath no fury like a grocery store cashier who thinks you’re trying to rip off the store. Sarah was terribly embarrassed when she was accused of doing just that at Kroger. Right in the store, she saw a coupon, part of a display hawking the DVD of the latest reboot of the Spiderman movie franchise. The coupon for a free 4-ounce bag of the delicious snack Pirate’s Booty didn’t say that a purchase was required, like the other “free stuff if you buy this DVD” promotions. So she tore one off and tried to get the free snack. This was, of course, the Crime of the Century as far as Kroger was concerned. Now she doesn’t really want to use coupons anymore at all.
What starts as a silly prank to see what happens when a grown man in American flag pants walks into a Pizza Hut with a sealed VHS copy of Teenage Mutant Ninja Turtles containing a $20 coupon booklet for the eatery quickly turns into a good deal for the pranksters. [More]
Where there is a mattress and there are small children, it is inevitable that the children will try to jump on the mattress. At least, that’s what happened when Kurt rolled out the air mattress for some out-of-town guests. He ran to Bed, Bath and Beyond to get a new one, but couldn’t find a precious 20% off coupon in time. When he returned to the store, he decided to be honest rather than buying another mattress and “returning” it using the receipt from the first purchase. His honesty paid off.
We’re confused by you, JCPenney CEO Ron Johnson. First you say “No more sales at JCPenney!” and try to offer low prices all the time. That didn’t work so well, and so then you say “No more coupons!” and follow that one up by sending customers a coupon. Pick a plan, Ron. Pick a plan.
Jeff got a coupon with his last order from TigerDirect, and decided to use it to order some new speakers. Only the coupon didn’t work. The only explanation he could get from TigerDirect as to why the coupon wouldn’t work? Because it just won’t. They won’t accept it, despite having mailed it to him and everything.
No one would be upset at being called loyal. It’s a good thing — it means you value a relationship enough to stick by it. And all the better if that relationship you’re devoted to provides you with discounts at a store where you just so happen to love. So what’s the harm in a little bonus bucks program? Well, there is such a thing as spending money when you wouldn’t otherwise do so just because you got a discount. For being loyal.