JeepersMedia

Costco Exec: We Beat ‘Amazon Go’ To The Punch “Literally 20 Years Ago”

In response to the arrival of Amazon Go — a checkout-less store design the Seattle ecommerce giant is planning for next year — one might expect that other food purveyors would be nervous. Not Costco, though. It’s already been there and done that, a company executive claims. [More]

Mike Mozart

This Woman Is On A Mission To Stop At Costco Stores In Every U.S. State That Has Them

Do you have a Costco store in your state? It may soon get a visit from a dedicated Costco devotee who’s on a solo road trip around the country right now, in an effort to check out a Costco store in every state that has one. [More]

(Joel G Goodman)

4 Things We Learned From Costco CEO Craig Jelinek

Costco warehouse stores are big, gray, and decidedly un-sexy, but that has not stopped the wholesale club from attracting shoppers, including some who talk to their friends about Costco the same way you might talk about must-read book.  [More]

Mike Mozart

Costco Credit Card Switch Came With Unexpected Side Effect: Lost Insurance

When Costco announced it was ditching its exclusive co-branded American Express card in favor of a Citibank-issued Visa card, customers worried about the various ways this switch could affect their finances and credit, but one family says the change in card networks resulted in them losing an insurance policy. [More]

(Mike Mozart)

Class Action Lawsuit Accuses Costco Of Illegally Charging Tax On Toilet Paper

Under New Jersey tax laws, it’s illegal to charge sales tax on disposable household paper products. But, according to a recently filed lawsuit, Costco hasn’t been following that rule, allegedly tacking on sales tax for toilet paper.  [More]

Leanne J

Federal Jury Awards Tiffany Another $8.2 Million In Costco Ring Dispute

Last week, a federal jury found in favor of the high-end jewelry brand Tiffany, concluding that Costco’s 2012 collection of “Tiffany” engagement rings was a trademark infringement, and wasn’t just the name of a popular diamond setting. The jury awarded $5.5 million in actual damages to Tiffany for the infringing ring sales, and has now awarded the jeweler $8.25 million in punitive damages for infringing on the brand’s copyright. [More]

(Mike Mozart)

Costco’s Credit Card Transfer Issues Didn’t Affect Sales, Profits

Costco’s complicated, complaint-riddled switch from an American Express-branded store credit card to a Visa Citi card may have been a big issue for the membership store’s customers, but it apparently wasn’t a problem for the company’s bottom line.  [More]

Leanne J

Jury Decides Costco Owes Tiffany $5.5M Over Alleged Copycat Rings

Since 2012, Costco and Tiffany have been fighting in court over the question of whether “Tiffany” describes a jewelry company and a prestigious brand, or a just a style of diamond solitaire ring. The case finally reached a jury this month, and the jury’s verdict is that Costco owes Tiffany $5.5 million in compensation, and an amount yet to be decided in punitive damages. [More]

ronnyg

Man Who Punched Nutella-Loving Elderly Man Sentenced To Two Years In Jail, Released

Is an extra sample of Nutella worth going to jail for? A Burbank man who spent a year locked up for punching a 78-year-old man in the face over free samples of the chocolate hazelnut spread at Costco might be able to answer that question.  [More]

Mike Mozart

Even Loyal Costco Customers Aren’t Shopping Quite As Much

Costco members tend to be a fiercely loyal bunch. They love to sing the warehouse club’s praises and, most importantly, they love to shop there. But even Costco can’t buck the trend of physical stores finding customers are spending more time and money elsewhere these days, it seems.

[More]

Costco Citi Card Users Receive Cancellation Notices, Are Very Confused

Costco Citi Card Users Receive Cancellation Notices, Are Very Confused

Costco, Citibank, Visa, and all of the companies’ customers had plenty of notice that the warehouse club’s store-branded credit card would be switching from American Express to a Citi Visa card. The transition didn’t go very smoothly for some members, but everyone assumed that the transition-related problems would be over by now. Nope. Some customers received cancellation notices at the end of last week, and are now very confused. [More]

Mike Mozart

Sam’s Club Forgot To Tell Some Employees About Their Clever Costco Promotion

Last Monday was an important day in retail history, and we’re not being sarcastic: it was the day that Costco switched its credit card acceptance policy from only accepting American Express to only accepting Visa. The transition didn’t go smoothly for some members, and national competitor Sam’s Club decided to take advantage of the confusion and try to win over some of those members. Unfortunately, some employees didn’t know about this. [More]

Sam’s Club Takes Advantage Of Costco Credit Card Problems, Invites Members To Visit

Sam’s Club Takes Advantage Of Costco Credit Card Problems, Invites Members To Visit

Hey, are you a Costco member? Are you annoyed with their switch to only accepting Visa cards, and the problematic transition to the Costco Anywhere Visa? Competitor Sam’s Club has a solution for you: come check out their warehouse club, where all major credit cards are welcome. Even if that’s a pretty recent development. Sam’s is welcoming Costco card holders to enter the store and browse (but not to shop without buying their own membership) through July 4. [More]

Costco’s AmEx To Visa Transition Isn’t Going Great For Some Customers

Costco’s AmEx To Visa Transition Isn’t Going Great For Some Customers

Costco’s decision to switch from only accepting American Express credit cards to only accepting Visa cards is a big deal for their customers (and for American Express) and has been in the works for a long time. That should have given Costco and Citi plenty of time to make sure the transition was smooth and everyone would have their cards working and on time, right? No, of course not. [More]

Mike Mozart

Costco Officially Switches From AmEx To Visa Today

It’s officially out with the old and in with the new at Costco today, as the company closes the book on its 16-year relationship with American Express in exchange for its new deal with Citi Visa.  [More]

Jenny Reiswig

Is Costco’s “Meh” Attitude Toward Online Sales Hubris Or Good Business?

By this point, bricks-and-mortar stores that haven’t also established a solid online presence are often put on death watch, but Costco continues to take a “we’ll get there someday” approach to its internet business without raising too many alarm bells. Is that shortsightedness or good business? [More]

Foster Farms Recalls 220K Pounds Of Chicken Nuggets, Because Plastic And Rubber Are Not Tasty

Foster Farms Recalls 220K Pounds Of Chicken Nuggets, Because Plastic And Rubber Are Not Tasty

Nearly three years after hundreds of people from all over the country got sick from eating Salmonella-tainted chicken from Foster Farms, the poultry producer is facing another issue with its products. The company announced that it would recall 220,000 pounds of chicken nuggets that may contain pieces of plastic.  [More]