Douglas has been a reliable longtime Sprint customer. He liked their service, even through terrible 3G speeds for the last few years. Yet it was how he was treated when his Galaxy Nexus wouldn’t work properly that is about to drive him away from the company. He’s had it. He finds it unacceptable that the company thinks he should have to drive around to different Sprint stores in his area to find one that might deign to look at and diagnose his phone.