I was a frustrated Xbox 360 owner. Long story short, I had 6 Xbox 360 since launch that needed to be replaced, 4 of them due to poor quality control with the refurbished units (only 2 fell victim to the overheating issue). I had already purchased an extended warranty, beyond the extended one Microsoft provided. On the 6th repair, I was insisting on getting a new, not-refurb, unit. I escalated the call as high as I could, to where I was given a special phone number and extension for a case worker of sorts.
I went looking on Motorola’s website for a corporate office phone number without any luck, until Meghann pointed me to the company’s Google Finance profile, which listed the phone number. I called and requested to be transferred to Ed Zander’s office. After being queried as to the nature of my call, I was instead transferred to their Customer Advocacy group.
By far the most common “Apple” complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of “damage”.
We’ve received a lot of requests to “expose” the RIAA for who they really are… record companies and record company executives. Our readers feel that the companies involved are hiding behind the name “RIAA,” and would like to be formally introduced to the association’s members.
I work for Dell headquarters in Round Rock, TX and would like to provide assistance. Though this circumstance is not very common, this error may have occurred when our weekly promotions are being updated and refreshed to the website. Please be assured, our online marketing team is very engaged when issues like these arise and work fast to fix the error. I appreciate the concern you have noted and will forward this information to our website team as feedback. If you have any other readers who have encountered this error and is it being incorrectly reflected on their order, please contact me directly. Send your order number to customer_advocate [at] dell [dot] com. Thanks and have a great day!