Last year, we learned that Macy’s has a Consumer Protection Department tasked with protecting consumers by canceling their orders. We think. That’s what it looks like from here, anyway. John stumbled across our post on the subject, Macy’s Consumer Protection Department Protects Me By Canceling My Orders, and wrote in to share his own experience. Ultimately, his order went through, but only after he gave his credit card info over the phone. That means he lost $80 in eBates credit that he would have received for placing his order through the rebate site.
Macy’s is very concerned about Susan. Apparently. She’s not sure why, but their “consumer protection” department has intervened and canceled four of her last six orders, making her lose out on eBates.com rebates and items that subsequently went out of stock. The reasons for the cancellations make sense on the surface…except that they aren’t actually true. Her phone number matches her credit card. Nothing else should raise a red flag for fraud. Who is Macy’s protecting her from?