Last November, after several owners of Samsung washing machines complained about violent, almost explosive, vibrations, Samsung recalled nearly 3 million machines, promising to fix the devices or provide folks with refunds. Now, three months later, the company is on the receiving end of a potential class action after one customer says Samsung’s multiple attempts to fix his machine have failed. [More]
Are you a New Jersey resident who was screwed out of Springsteen tickets by the Ticketmaster/TicketsNow “technical glitch”? The state’s Division of Consumer Affairs would like to hear from you. There’s a small box on the lower right corner of the home page that will take you to a complaint form. [NJ Consumer Affairs via MetsPolice]
• Consumer affairs just got a whole lot sexier! [WP] “Avoiding Customer Service Nightmares”
A new article in the Boston Globe explains why hidden fees work. You may have gotten that printer for free with your computer but you could be paying $1,500 in ink cartridges over the next four years.
We’re all about complaining and wheedling to get what you want from businesses. But according to an MSN Money article, you might be bitching your own hole.
The Mouseprint blog is dedicated to pointing out the hilarious juxtaposition between the the big bold print in ads and the sometimes completely contradictory caveats buried in the fine print.
You already knew all those WinAFreeIpod.coms were scams. Now the People’s Champion, New York Attorney General Eliot Spitzer, knows and he’s suing one of the companies behind it, Gratis Internet.