David Stabler

Following Richard Marx Heroics, Airline Eases Restrictions On Using Tasers On Unruly Passengers

A week after singer Richard Marx criticized Korean Air crew members as being “ill-equipped” to deal with unruly passengers after he helped subdue a fellow traveler on a flight from Vietnam to South Korea, the carrier says it will better train employees and allow them to use stun guns to manage in-flight disturbances.  [More]

Verizon's Internal Conflict is Astounding, Hilarious

Verizon's Internal Conflict is Astounding, Hilarious

Verizon just can’t seem to get their act together and decide how much their DSL service costs. Last month, we reported on a man who couldn’t get Verizon to commit to a price.

Verizon's Mediation Process

Verizon's Mediation Process

A tipster recommends Verizon’s mediation process for untangling especially messy problems. Verizon charged our tipster $300 per month for overages beyond 450 minutes, despite assurances she was on a plan with 1,000 minutes. Though Verizon promised to resolve the problem, our tipster’s service was disconnected while she was traveling on business. When further calls failed to resolve the situation, our customer invoked Verizon’s mediation process. According to Verizon’s FAQs:

Mediation is an alternative dispute resolution process in which a neutral third person (a mediator) aids the parties in jointly resolving their dispute. Unlike arbitration, a mediator does not decide the dispute for the parties. Instead, he or she helps the parties resolve it themselves (usually in a form that will be final and binding). Nothing said in the mediation can be used in a later arbitration or lawsuit.

Our tipster and Verizon jointly resolve their dispute, after the jump…