Arguments between customers and fast food restaurant employees do occasionally result in fisticuffs, but it’s the rare dispute that ends with the customer being stabbed in the gut. Well, not only did that happen at a Del Taco eatery in California, but the accused stabber is now out on bail. [More]
conflict resolution
Slapping A Loudmouth 10-Year-Old Is Not The Best Way To Get Him To Shut Up In A Movie Theater
By 5.22.12
What happens when two bad consumers come in conflict with each other in dimly lit movie theater? One ends up with a bloody nose and lost tooth, while the other faces assault charges. [More]
NBA Will End Lockout, May Start Season On Christmas
By 11.28.11
Thanks to the NBA’s owners and players work to hammer out a tentative agreement to end the league’s lockout, fans can expect to receive some basketball as a Christmas present. The two sides reportedly settled their differences during weekend bargaining sessions. [More]
No, You Should Not Use A Forklift To Move A Car Parked In "Your" Spot
By 3.14.09
Georgia resident and SECO Parts and Equipment employee David Johnson told his co-worker that there would be consequences for parking in his spot. “He better come move it,” Johnson warned, “or I’ll move it for him!” This wasn’t enough to convince the co-worker to move from what had to be an ideal spot, so Johnson did what any rational solution-minded employee would do. He got a forklift…
7 Things You Should Never Say To A Customer Service Rep, And 7 Things You Should
By 8.11.08
Ron Burley, the man behind “Unscrewed: The Consumers� Guide to Getting What You Paid For,” has published two articles on how to effectively deal with customer service reps. On the Do Not Want side, you shouldn’t threaten legal action, because it will likely shut down any further communication as the company goes into automatic CYA mode. (You don’t want to tip your hand about any legal action anyway.) What you should say is “Thank you,” because being nice might help you stand out among the parade of complainers.
