Antonio Cangiano says he bought a brand new Aspire 5100 as a gift for his wife and barely touched it before a giant crystal liquid leak appeared on its screen. A Best Buy tech insisted it was customer abuse, but after an hour of arguing, he got them to agree to look at it in the warranty inspection depot. There is no lesson here, no takeaway, only one man’s vented spleen.
complaints
Delta Blames Seven-Hour Flight Delay On "Decades-Old Radar And Analog Air Traffic Control System"
By 7.10.07
Delta customer and Consumerist reader Rebekah emailed Delta over concerns about recent and extreme airline delays, threatening to cancel her Delta American Express and taking her miles with her. We’ll let it and the Delta Customer Care reply speak for themselves…
Reader Tries In Vain For 16 Months To Get Stainsafe To Honor Couch's Warranty
By 7.10.07
Adam’s mother has been trying for 16 months to get Stainsafe to honor its warranty for her ripped couch. SIXTEEN MONTHS. She’s documented the series in a time-line of ineptitude. She definitely deserves the warranty repair, but then some part of us is like, ductape?
Sicko, For Pets!
By 7.10.07
“I just got off of the phone with the insurance company [VPI Pet Insurance] that covers our puppy. They advertise a broad range of protections for pets and make lots of promises about the great coverage that they offer. They were recommended to us by our vet as one of the most reliable in the field. It seems, though, that they are just as shady and unreliable as so many other insurance companies that we hear horror stories about.”
True-Life-Tale Of Dealing With A Telemarketer Who Continually Ignored The Do-Not-Call List
By 7.6.07
I just got yet ANOTHER call from a third party selling life insurance policies for BoA. Sometime last month, I told them to stop calling me, and that just because I bank with BoA (I had…I terminated that week before last for reasons unrelated to this) doesn’t mean they’re allowed to keep calling despite my telling them to stop. If I had access to our call records at the moment, I’d list the time, date, and duration of each call, as well as the date I told them to stop.
Man Locked Out Of Hotel Room, Expedia Agrees To Completely Refund, Then Changes Mind
By 7.6.07
“A week ago, I had the opportunity to go to Chicago to teach a class. As I normally do, I booked the trip through Expedia.com. I took one of their package deals – hotel, car, airfare. Since I had never been to Chicago before, I simply selected the first hotel that came up on their rankings for the suburb in which I was staying.
Apple Gives Macbook Smasher A New Macbook
By 7.3.07
Apple contacted me over the weekend and arranged for me to pick up a new macbook on Tuesday…
Target Horror Story: Lies, Misprints, Credit Cards, Gift Cards and Accusations Of Theft
By 7.3.07
It was $999 but you got 10% off for applying for a Target card making it $899. Not too shabby I thought. The picture looked good, it sounded good, and I liked the style of it. The sign talking about the Target card said that you just had to apply for the card and that it did not need to be used for the purchase. We said that we had $100 in Target gift cards with us and that we’d take it. They rang it up and we handed them the gift cards. They scanned them through the computer. It popped up on the screen and said that the Gift Cards could not be used as the item was on Sale. Well that’s a load of crap…gift cards are supposed to be as good as cash.
Now I Can Use My iPhone!
By 7.2.07
Anthony, who wasn’t able to use his new iPhone for over 48 hours when porting his AT&T number over, just got his problem solved! Hooray!
Apple: We'll Only Help You With Your iPhone After It's Too Late To Return It
By 7.2.07
Darin’s iPhone was defective, so he tried to return it to the AT&T store where he purchased it. No dice. AT&T told him that Apple was responsible for the device. When Darin tried to exchange the phone with Apple, they told him he’d have to deal with AT&T for the first 14 days.
Tmobile To Receptionless Customer: "One Bar Is Good Enough To Make Calls"
By 6.28.07
subject Ludicrous customer service from T-Mobile
Royal Caribbean Cruise Was A Royal Disaster
By 6.28.07
A few months ago, a couple of friends and I took a 7-night cruise on Royal Caribbean. It ended up being a horrible cruise (in our opinion and many other cruisers). Since then, I have attempted to write to the CEO of Royal Caribbean (RCCL), a couple of higher up SVP’s, and finally the Better Business Bureau. To make a long story short… they only gave us $20 credit/person, which was to cover the lunch we had to buy since the ship was severely delayed. I don’t even consider that any type of compensation, since we would have received lunch on the ship had we boarded on time (and not had to buy lunch on land for the $20). RCCL made no other attempt at any compensation at all, even though I shelled out nearly $3000 for the cruise-fare alone. My (somewhat long) email to the executive staff @ RCCL…
"Transition In Coverage" Was Transition To Insurance Hell For Seizure Patient Running Out Of Pills
By 6.27.07
I recently had a change in health benefits and Pacificare was the provider. I am using the corporate names because it is unconscionable what they have done and I do not wish to protect the guilty. To be brief my wife suffered a stroke 3 years ago and takes seizure medication 5 times daily.
What Is The "Federal Subscriber Line Charge?" And How Can I Buck It?
By 6.26.07
Tucked into your landline phone bill is probably a very official looking fee called the “Federal Subscriber Line Charge,” but did you know it doesn’t go to the federal government?
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