complaints

Citibank's Charge Dispute Forms Have Two Different Addresses

By consumerist.com 11.29.07

Helen writes:

I’m challenging a charge on my Citibank card right now and have to fill out paperwork for their records. The second page of the form I’m filling in tells me to mail the form back to PO Box 6035, The Lakes, NV, 89163-6035. The self-addressed envelope they provided me with to mail the form back in? It has an address of PO Box 6013, Sioux Falls, SD, 57117-6013. A bit different, don’t you think? I’m just going to copy the form and mail it to both. I have 10 days to get this back to them, so I’m sure that having two separate addresses helps to deny claims i.e. “We never got your paperwork.”

Maybe sneaky, maybe honest mistake, either way, just another reason you definitely gotta scrutinize every line of fine print when you’re dealing with a bank.

Comcast Charges You For Service You Never Ordered, Threatens To Ruin Your Credit

Comcast Charges You For Service You Never Ordered, Threatens To Ruin Your Credit

By consumerist.com 11.29.07

Reader Allison wrote her Congressional rep in regards to Comcast defrauding her:

Dear Representative Snyder,

Alitalia Strands Passenger In Iran

Alitalia Strands Passenger In Iran

By consumerist.com 11.28.07

New York, NY 10118

By consumerist.com 11.28.07

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We don’t necessarily agree that this Circuit City customer should have gotten a purple thumb drive for the same price as the same black one, or gotten a deal after it had expired, but two things are certain: One, he pursued his deal beyond the point of reason, and Two, the complaint’s ornate tone and its litany of gripes makes for an entertaining read. [CheapAssGamer]

By consumerist.com 11.28.07

../../../..//2007/11/28/seems-like-were-not-the/

Seems like we’re not the only ones noticing that Sears customer service can be as effective as a pile of pulsating wood pulp. WCVB5 in Boston runs a segment on the retailer’s faded glory and current woes at 11 tonight. [WCVB]

Why I'm Never Shopping At Sears Again

Why I'm Never Shopping At Sears Again

By consumerist.com 11.27.07

Reader Chris writes the CEO of Sears to let him know why he’ll never step foot inside Sears ever again.

Dear Mr. Lewis,

Best Buy Hoards Black Friday Doorbuster Laptops For Employees And Their Girlfriends?

By consumerist.com 11.26.07

One of Best Buy’s Black Friday deals was a $229 laptop. Each store was supposed to have 15. A complaint letter posted over at Notebooks.com alleges that a New Orleans Best Buy hoarded the most laptops for the employees and passed out only a few vouchers. At one point, an employee’s girlfriend in line threw a hissy-fit because she didn’t get a voucher and her boyfriend snuck over and palmed her a voucher, skipping over the other customers in line. Shame shame shame, Best Buy. Yet another reason we hate Black Friday, the stores can’t even abide by the rules of the in-store promotions that are designed to lure more people inside than will ever get the deal and then offload otherwise unsellable crap.

Alamo, Rudely, Doesn't Honor Costco Discount

Alamo, Rudely, Doesn't Honor Costco Discount

By consumerist.com 11.26.07

Due to the Costco membership second driver discount, I suggested that my parents use Alamo on their trip to visit me. When my mother told the rep on the phone and again at airport pickup that she was a Costco member for the free additional driver, they told her there was no such thing and they had never heard of it. I have used this discount, and it was the only reason I recommended Alamo. Rather than contacting someone else who might know of the partnership discount or listening to their customer, they were rude to my mother and she left with no second driver rather than pay the additional $9/day they were asking for.

Patient Shoppers Screwed When Staples Opens Early For Some

Patient Shoppers Screwed When Staples Opens Early For Some

By consumerist.com 11.23.07

Scott is pissed because he had his hopes geared up for a $99 Navigon 2100 portable GPS unit from Staples. All the advertising said the sale started at 6am. After dutifully waiting until 6am, he ordered the item Then he found out that some people had been calling in to the 1800 Staples # since 4 that morning, placing orders, and it was now out of stock. No GPS for Scott, who is now mad. If you advertise the heck out of a 6am starting time, you better make sure everyone abides by it. At least, unlike other shoppers across the nation, Scott was able to miss out on the doorbuster deal from the comfort, convenience, and warmth of his own home.

Pranking US Airways Exec In Charge Of In-Flight Credit Card Pushing

Pranking US Airways Exec In Charge Of In-Flight Credit Card Pushing

By consumerist.com 11.23.07

JH: You know why? Because you’re not captive on a plane.

The obvious next evolution is that customers can opt to sit in a part of plane that doesn’t have hear the credit card offers, provided they pay a small additional fee.

Chew Toy Kills Reader's Dog

By consumerist.com 11.21.07

LeAnn writes:

On Friday, November 16, 2007, my dog, Catfish, died. Catfish died from ingesting a toy I bought her from the Dollar Tree. This was a dog toy by “Paws N Claws”, called a “Chase and Fetch Chew Toy”. It was a plastic boomerang distributed by Greenbrier International Inc. from Chesapeake, Virginia.

Comcast Apologizes For Calling You A Liar

Comcast Apologizes For Calling You A Liar

By 11.21.07

George, who was called a liar by an ill-tempered Comcast CSR (who didn’t believe that George had been quoted a lower price than the one that was noted on his account) has written in to let us know that Comcast apologized:

What To Do When Rental Gets Foreclosed?

By consumerist.com 11.19.07

2 weeks ago both my wife and I got a summons, that let us know that our landlord was being sued by the bank he financed the house through, for not paying his mortgage since July of this year…

Sprint Will Not Stop Billing Me For A Bogus Early Termination Fee

Sprint Will Not Stop Billing Me For A Bogus Early Termination Fee

By 11.19.07

In August, my husband and I wanted to change phone carriers from Sprint to Helio. We first looked at the Sprint website to see if our contracts were up. It appeared that my contract was up in January 07 and my husbands was expired by July 07. We called Sprint to make sure. The person we talked to said there was some 1-year renewal that was given to us with a $50 rebate in 2006. We didn’t remember doing this. The man we spoke to said he would get rid of the rebate and add it on to our last bill and not charge us the $150. Great! We thought.

DHL Overcharges You $750, Doesn't Refund It Because They "Forgot About It"

DHL Overcharges You $750, Doesn't Refund It Because They "Forgot About It"

By consumerist.com 11.16.07

When Sue wrote in about DHL and said that she “wouldn’t use their company again on a dare,” she was dead on. If you think receiving packages with DHL is bad, just wait until you try shipping.

That $3000 Was Fraud? Chase Doesn't Care, It Only Wants Money

That $3000 Was Fraud? Chase Doesn't Care, It Only Wants Money

By consumerist.com 11.14.07

Brandon writes:“In January 2007, I was traveling in Mexico and was mugged, having my wallet and passport stolen. By the time I got back to the hotel and began calling my credit card companies to cancel, the criminal had charged close to $3,000 on my CHASE Circuit City Visa card. I explained to CHASE that the charges were fraud, and they sent me a fraudulent charge affidavit to complete and have notarized. As I couldn’t take care of this until I returned from my trip, and had more important things like a passport to worry about, I waited a few weeks before completing the paperwork and during those weeks received about 2 calls a day from CHASE urging me to send the documents.”

Devoted Customer Upset Jimmy Dean Downsized Sausage 16oz To 12oz But Charges Same Price

By Ben Popken 11.13.07

Enraged by Jimmy Dean reducing the size of their sausage from 16 oz to 12 oz but still charging the same price, Randy Taylor left a voicemail complaint on Jimmy Dean corporate line. Randy has a southern accent and is quite upset with the Jimmy Dean sausage company.

Sur La Table Responds To Reader's Hot Handle Incident

Sur La Table Responds To Reader's Hot Handle Incident

By consumerist.com 11.13.07

We have an official company response in regards to our post, “Sur La Table Mug Handle Found Scorchingly Hot After 2 Minutes In Microwave.” Susanna Linse, Sur La Table Media Relations Manager writes:

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