Millions upon millions of seamless commercial transactions — interactions between consumers and business — take place every day. But sometimes, something goes wrong. Your package arrived broken. You’ve been billed for a service you cancelled three months ago. You were called something rude by an employee. Whatever it is, it’s a problem, and you need to complain about it. [More]
Reader Kent would like to know what you, the Consumerist Readers, think about complaining about a very small firm. Are you just giving them free publicity by complaining loudly? Or is it better to warn others?
A well-respected lawyer has a simple message for corporations: stop suing disgruntled customers who start websites to air their grievances. Though William Pecau of Steptoe & Johnson thinks that online gripers are “self-righteous narcissists with time on their hands,” he also realizes that “shutting down a gripe site generally is not easy, often cannot be done, and often is counterproductive.” Pecau goes on to explain exactly why most online gripers are safe from over-hyped takedown notices…
Brenda and Gerald Moran are what you might call “regulars” on Royal Caribbean — or they were — until they were banned for life after they complained too loudly on a cruise website. For the past 3 years, they took two cruises a year with Royal Caribbean, but according to the cruise line, they complained about almost all of them. Finally, after stirring up too much controversy on a popular cruise site, the company banned the Morans for life.
Consumers with banking complaints reflexively complain to the FDIC or their state Attorney General, even though five federal agencies regulate the banking industry. A bill introduced by Carolyn Maloney (D-NY) wants to connect aggrieved consumers to the right agency by establishing a hotline to handle all banking complaints.