Generous return policies are great for consumers, since they give us a long time to bring back items that might be defective or that don’t fit. They also give great opportunities to fraudsters, though, and can hurt employees who get some or all of their pay through commissions, since they lose the commission when their employer loses the sale. [More]
Susan and her husband recently made a decent-sized purchase from Raymour & Flanigan, a chain in the Northeast that sells nice quality furniture. On a return visit to make some changes to their order, they learned that the original person who helped them had to split his commission on the sale with another saleswoman who happened to key in Susan’s order while the original salesman was on a lunch break. Susan thinks this is unfair, and wants to defend the original salesman’s right to the entire commission. But is it her fight, or is that just the nature of commission sales?
One of our readers just switched over from T-Mobile to AT&T, but he discovered that pretty much everything the salesperson promised him at the retail store turned out to be a lie. At least, that’s what the angry AT&T customer service rep told his wife when she called in to dispute her first bill.
AnnoyBBYemp, who says he works for Best Buy, says the store has shifted its policy to determine employees’ hours based on commission. The workers who are best at pushing accessories, warranties and optimization will get to make more money.
The sales team at the LA Fitness in
Floral Park New Hyde Park, Long Island, were so pushy to a prospective customer that they basically forced her to take her business elsewhere. Apparently if they actually let a customer redeem one of their free passes, the gym will be sucked into a vortex of non-commission, so they have to deny you access.
— CAREY GREENBERG-BERGER
The Van Eses are using Seattle-based Redfin, one of several new brokerage services that hope to revolutionize home buying by rebating part of their commissions back to buyers. The challenge is aimed at traditional firms that charge full commissions, which often total tens of thousands of dollars in today’s high-priced Southland market.
Auto mechanics are always finding extra things wrong with your car is because they work on commission.