Google Fiber is one step closer to being physically able to bring their service to Nashville, which is great news for Nashvillians. It’s less good news for Comcast and AT&T, which do not want more competition in town, and which are revving up their legal engines to fight it as much as possible.
There’s been a fight a-brewing in local politics in Nashville for weeks. At its most basic, it’s some disagreement about utility regulation. But it’s also, an another level, every fight about broadband competition — and the lack thereof — going on in the U.S. right now, distilled down into one city. Our players? Google, Comcast, AT&T, and the Nashville metro council. [More]
If you really want more Comcast in your life, and you’re tired of all the options you already have for mobile phone service, well, Comcast’s CEO has some good news for you. Coming soon, the cable company America most loves to hate is cutting its own cord, and going wireless. [More]
Earlier this week, we asked readers to send in their tales of set-top woe when dealing with their cable and satellite providers. We’ve already received a number of emails and we’re just beginning to sort through them, but here are a couple that caught our eye.
Within minutes of FCC Chair Tom Wheeler unveiling his final proposal for reforming the multibillion-dollar set-top box market, Comcast was already firing back, accusing the Commission of violating the law and hinting at a legal challenge to come. [More]
Google Fiber wants to come to Nashville. Nashville wants to let it. But incumbent providers — AT&T and Comcast — really hate letting more competitors horn in on their game. And all of that is the stage upon which this week city politicians advanced their proposal to let Google Fiber come to town.
A couple in their early 20s, living in Nashville, subscribed to Comcast home internet service. In their area, that came with a 300 GB data cap. All well and good for these two, since they don’t use much data… except Comcast claimed they did, and billed them for $1500 in overage in less than three months. [More]
One city at a time, Comcast is upgrading its cable internet networks to a fast new high-speed standard, called DOCSIS 3.1. In Chicago, the launch of the tech itself seems to be fine… but finding out how much it costs, if you can sign up for it at all, has proven much harder for consumers.
Earlier this week, Comcast announced that it was launching its higher-speed next-generation broadband service in Chicago, but the only price it would confirm was double the lowest rate charged by Comcast in the other markets where it had already offered this service. However, Comcast has now confirmed to Consumerist that folks in Chicagoland will indeed be able to get the lower rate — if they know how to ask for it. [More]
Your Cable Company Will Probably Give You Free HBO For A Few Months, But Good Luck Getting The “New Customer” Rate
For years, we here at Consumerist HQ have heard anecdotal claims that negotiating for a better rate from your cable provider is no longer as simple as it used to be. The discounts weren’t as deep, people would say, the offers were on the weak side, and in the wake of bad PR, companies have seemed more willing to call customers’ bluff and let them cancel service painlessly. Of course, anecdotes do not equal data, so we wanted to know: is this actually a thing? [More]
If you live in one of the many parts of the country served by Comcast, you’ve likely seen the company’s nearly endless ads claiming that its Xfinity broadband “delivers the fastest internet in America,” and the “fastest, most reliable in-home WiFi.” However, an ad industry watchdog group has asked Comcast to rein in its bragging. [More]
Why is customer service generally terrible from your cable and internet service provider? It’s not so much that the service is terrible, even though it often is. The problem is that it’s inconvenient to switch providers, if you even have a second option at all. When you feel like you don’t have a choice, you resent your current provider more. [More]
Flood waters recently tore through Ellicott City, MD, forcing some businesses to close up shop. One store says Comcast tried to rub salt in this fresh wound by demanding it pay hundreds of dollars to cancel service it can no longer use. [More]
After being slammed by a string of high-profile customer service disasters, Comcast has made investments in recent year — like putting guarantees on appointments and increasing the size of its social media response team. However, one of the more annoying aspects of customer service calls isn’t going to change: The use of outsourced, overseas call centers. [More]
Internet service providers like making money. They don’t like regulations that prevent them from any avenues that could make them money. And they will argue basically anything they can think of to help prevent those regulations from happening. Like, for example, suggesting that you, the consumer, will actively suffer harm if Comcast and others aren’t allowed to charge you extra for keeping your data to yourself.