Incumbent cable and telecom companies push back hard when Google wants to come to town with Fiber service. But while corporations file legal challenges and yell at each other by proxy, residents are stuck in the middle without competitive service.
Your Cable Company Will Probably Give You Free HBO For A Few Months, But Good Luck Getting The “New Customer” Rate
For years, we here at Consumerist HQ have heard anecdotal claims that negotiating for a better rate from your cable provider is no longer as simple as it used to be. The discounts weren’t as deep, people would say, the offers were on the weak side, and in the wake of bad PR, companies have seemed more willing to call customers’ bluff and let them cancel service painlessly. Of course, anecdotes do not equal data, so we wanted to know: is this actually a thing? [More]
If you live in one of the many parts of the country served by Comcast, you’ve likely seen the company’s nearly endless ads claiming that its Xfinity broadband “delivers the fastest internet in America,” and the “fastest, most reliable in-home WiFi.” However, an ad industry watchdog group has asked Comcast to rein in its bragging. [More]
Why is customer service generally terrible from your cable and internet service provider? It’s not so much that the service is terrible, even though it often is. The problem is that it’s inconvenient to switch providers, if you even have a second option at all. When you feel like you don’t have a choice, you resent your current provider more. [More]
Flood waters recently tore through Ellicott City, MD, forcing some businesses to close up shop. One store says Comcast tried to rub salt in this fresh wound by demanding it pay hundreds of dollars to cancel service it can no longer use. [More]
After being slammed by a string of high-profile customer service disasters, Comcast has made investments in recent year — like putting guarantees on appointments and increasing the size of its social media response team. However, one of the more annoying aspects of customer service calls isn’t going to change: The use of outsourced, overseas call centers. [More]
Internet service providers like making money. They don’t like regulations that prevent them from any avenues that could make them money. And they will argue basically anything they can think of to help prevent those regulations from happening. Like, for example, suggesting that you, the consumer, will actively suffer harm if Comcast and others aren’t allowed to charge you extra for keeping your data to yourself.
Consumers really like Google Fiber. Or, at the very least, they like the idea of Google Fiber: when the company says it’s considering bringing its super-speedy internet service to town, prospective subscribers happily sign up and towns do what they need to do to make themselves attractive to the business. And that sits very, very poorly with the companies that are already in town and don’t want to deal with a pesky thing like competition.
Accusing the nation’s largest cable company of “engaging in a pattern of deceptive practices” affecting nearly 500,000 people who signed up for a plan intended to cover most service calls, the Washington state attorney general’s office has filed suit against Comcast. [More]
Comcast is just so happy this morning, you guys! Their second quarter results are out and they are thrilled, just thrilled, to announce that they lost 4,000 TV subscribers in the last three months.
Consider yourself warned: Scammers are taking advantage of the recent news that Amazon is selling access to Comcast services, faking calls from the cable company to steal money from unwitting victims.
We’re used to there being two kinds of cell phone plans. There’s the post-paid, where you get a bill every month that may go up or down depending on your usage. And there’s the pre-paid, where you pay your $40 and get your flat amount of data and airtime, and use it until it’s used up. But prepaid cable? That’s a new one.
They already dominate in home broadband and in cable TV. But Comcast knows as well as anyone else that your attention is increasingly leaving the living room and going on the road — or at least, split between two screens at once. And if you’re going wireless, well, Comcast wants to meet you there so it can keep taking your money.
Comcast’s Internet Essentials program, which provides broadband access to low-income Americans, has always been a nice idea. The reality, unfortunately, has been slow to catch up to the promise. Still, expanding affordable access to the most underserved is a laudable goal, so the big Internet Essentials expansion Comcast is announcing is good news.
If you happen to be a Comcast voice subscriber and were planning to make a barrage of calls today, you’re probably have a difficult time going about your business. That’s because Comcast appears to have been hit with a wide-ranging outage of its phone service. [More]