In its continuing quest to take over the content world, Comcast is once again splashing out with a big investment into journalism and listicle juggernaut BuzzFeed. [More]
As we showed in our recent line-by-line breakdowns of charges on your cable bills, many pay-TV providers charge fees that have the effect of raising the customers’ monthly bill but without affecting the base rate the cable company advertises. Now, Comcast subscribers in seven different states are claiming that these fees are “illegal and deceptive” that have netted the cable giant billions of dollars. [More]
Poor Comcast. It put its heart, its soul, and several millions of dollars into its 2014-2015 attempt to buy Time Warner Cable, only to end up completely blocked and forced to scrap the plan. And while consumers, consumer advocates, and even we here at Consumerist may have felt a bit celebratory over its demise, the Comcast executives who tried to make it happen were oh so very sad. [More]
Comcast has agreed to pay a $2.3 million fine to the Federal Communications Commission to settle an investigation into allegations that the cable colossus charged customers for services and equipment they never ordered. [More]
You might not have been using the internet or trying to watch cable TV before sunrise this morning, but a lot of early-rising (and night owl) Comcast customers found themselves without TV, broadband, or phone service and complained that they were unable to contact the company. [More]
We’ve all been guessing it was going to happen for months, but that doesn’t make it any more fun when it actually does: data caps are marching across the nation, and coming for millions of Comcast customers from coast to coast. [More]
In August, Washington state Attorney General Bob Ferguson slammed Comcast with a potentially massive lawsuit, accusing the cable/internet giant of violating state consumer protection laws nearly two million times by using allegedly deceptive marketing for its Service Protection Plans. Now, Comcast is firing back at Ferguson, claiming the state’s complaint is “premised on a profound mischaracterization of Comcast’s actual business practices.” [More]
Pay-TV services might need to be a bit more careful when it comes to the messages they put out into the universe following an ad watchdog’s suggestion that Comcast and Dish revise some of the claims made against competitors in national ads.
Google Fiber is one step closer to being physically able to bring their service to Nashville, which is great news for Nashvillians. It’s less good news for Comcast and AT&T, which do not want more competition in town, and which are revving up their legal engines to fight it as much as possible.
There’s been a fight a-brewing in local politics in Nashville for weeks. At its most basic, it’s some disagreement about utility regulation. But it’s also, an another level, every fight about broadband competition — and the lack thereof — going on in the U.S. right now, distilled down into one city. Our players? Google, Comcast, AT&T, and the Nashville metro council. [More]
If you really want more Comcast in your life, and you’re tired of all the options you already have for mobile phone service, well, Comcast’s CEO has some good news for you. Coming soon, the cable company America most loves to hate is cutting its own cord, and going wireless. [More]
Earlier this week, we asked readers to send in their tales of set-top woe when dealing with their cable and satellite providers. We’ve already received a number of emails and we’re just beginning to sort through them, but here are a couple that caught our eye.
Within minutes of FCC Chair Tom Wheeler unveiling his final proposal for reforming the multibillion-dollar set-top box market, Comcast was already firing back, accusing the Commission of violating the law and hinting at a legal challenge to come. [More]
Google Fiber wants to come to Nashville. Nashville wants to let it. But incumbent providers — AT&T and Comcast — really hate letting more competitors horn in on their game. And all of that is the stage upon which this week city politicians advanced their proposal to let Google Fiber come to town.
A couple in their early 20s, living in Nashville, subscribed to Comcast home internet service. In their area, that came with a 300 GB data cap. All well and good for these two, since they don’t use much data… except Comcast claimed they did, and billed them for $1500 in overage in less than three months. [More]
One city at a time, Comcast is upgrading its cable internet networks to a fast new high-speed standard, called DOCSIS 3.1. In Chicago, the launch of the tech itself seems to be fine… but finding out how much it costs, if you can sign up for it at all, has proven much harder for consumers.
Earlier this week, Comcast announced that it was launching its higher-speed next-generation broadband service in Chicago, but the only price it would confirm was double the lowest rate charged by Comcast in the other markets where it had already offered this service. However, Comcast has now confirmed to Consumerist that folks in Chicagoland will indeed be able to get the lower rate — if they know how to ask for it. [More]