Once upon a time, Frank Eliason was better known Comcast Frank, heading up the cable company’s Digital Care team during a time when people began to realize that complaining on the Internet could get results. He left Comcast in 2010 to take his social media and customer service skills to Citigroup, but his legacy of giving a damn about customers remains. So after months of seeing Comcast make one huge goof after another, Frank apparently felt compelled to pen an open letter to his former employer with some good advice. [More]
