If there is one lesson that large corporations really, really need to take to heart about the 21st century, it is this: unless you are universally beloved (and maybe even then), probably don’t self-promote with Twitter hashtags. It will not end well for you. And who would be the latest business to fall for this trap? It’s Comcast, the cable company America loves to hate.
Last month, we shared with you the sad story of Karen, who somehow got locked out of her Comcast account. This would have been easier to deal with if Comcast believed Karen when she described the problem, but they didn’t. Now more customers are reporting the same problem: they’re locked out of their accounts, and Comcast’s solutions range from “delete your browser cookies” to “clear your browser cache.” [More]
When subscribing to cable TV or making changes to your plan, get a list of what your package includes in writing. Otherwise, you risk what happened to Alyssa’s household. Alyssa writes that she called up Comcast to downgrade her plan, paying extra to receive some channels in high definition. The problem was that she didn’t get all the basic cables in HD…which included the channels she actually wanted. [More]
Consumerist reader Travis is interested in Comcast, but isn’t thrilled about the idea of having to lease a cable box for $9.99/month. So he thought he would ask a Comcast online chat rep about this. That was his first mistake.
Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun.
Dave Winer uses a lot of internet. Too much, it seems, for Comcast’s tastes. They shut his connection down because he was clogging up the pipes.