With the help of seven other states and the District of Columbia, New York is expanding the probe into on-call scheduling in the retail world, sending letters to 15 more retailers asking them about their use of the practice. [More]
A person of any size can look good while holding a purse, but the upscale accessory seller Coach has an image to uphold. Is that the reason why they fired a retail store manager who gained 100 pounds in the decade that she worked for the company? The former manager thinks so, and is suing the company, but the retailer says that the real reason for her firing involved her performance. [More]
There are just way too many puns to be made about buying a shoe company so let’s get them out of the way now: The shoe apparently fits just right for Coach, which announced its stepping up its footwear game by shelling out $530 million to buy its very own brand, Stuart Weitzman Holdings LLC. [More]
Sometimes working together is better than going it alone. That is, unless you collude with your competition to form a monopoly. In which case you’re probably going to slapped with lawsuits, and a hefty fine. Such was the case for a group of tour bus companies in New York City that have agreed to pay $19 million to settle antitrust claims. [More]
There’s a limited number of women who are interested in spending between $200 and $400 for a purse, and that market is becoming more crowded. What’s a company like Coach to do in the face of falling sales and falling profits? Sell more expensive bags targeted at more affluent customers, of course. [More]
Just how big of a deal is the $19 billion WhatsApp is getting from Facebook in the acquisition announced yesterday? It’s a pretty freaking big deal — especially when you consider that there are a whole lot of major companies –including many that produce physical goods you can reach out and touch — that have been around longer than WhatsApp and are worth a lot less. [More]
There are so many things to be disappointed in out there — people stealing from people, delivery drivers stealing from customers, companies turning a blind eye and deaf ear to the woes of the very people they want business from. That’s why Consumerist reader Jason was happy to report to us that not only did he and his wife have the satisfaction of helping their fellow shoppers out, but their good deed didn’t go unnoticed by a grateful retailer. [More]
The airlines are fed up with with seeing armed air marshals taking up free seats in first class. A trade group representing the major U.S. carriers has asked the Federal Air Marshals Service to consider putting their agents in coach. [More]
Interbrand Design Forum– part of a global brand consulting firm– has ranked the top retail brands and guess what? Walmart is most valuable. [More]
If you’re looking for the most legroom, look to the low fare carriers because the big airlines are cramming more and more seats into coach, says the WSJ.
Reader Matt is annoyed with United Airlines. On a flight from Minneapolis to Denver the passengers were crammed into coach — but there were entire unsold rows in the “$39 extra” section.
Reader Nicholas likes to listen to the cockpit channel while flying, because he says it calms his nerves. The flight attendants must have assumed that no one was turned to that station (or that they weren’t being broadcast on it), because Nicholas says he heard one of them refer to the passengers in the coach cabin as “idiots.” Whoops.
United Airlines said it would listen to feedback from customers about its proposed plan to ax hot meals for coach passengers on international flights… and it did. The company has decided not to go ahead with the plan. Reader Jason forwarded us the following email from Graham Atkinson, United’s Chief Customer Officer.
United Airlines is obviously not to familiar with the dollar menu at McDonald’s because they’re convinced that you’ll pay up to $9 for their “Buy-On-Board” snack offerings, says the Wall Street Journal.
The San Francisco Chronicle is reporting that United Airlines will no longer offer free snacks in coach starting September 2nd. They are also dropping complimentary meals in business class except for “premium transcontinental flights from San Francisco and Los Angeles to New York.” Shockingly, this move coincides with the airlines’ expansion of their “buy-on-board” food offerings, says the Chronicle.
When US Airways announced that they would no longer be offering complimentary beverages in coach, we wondered how long it would take before other airlines ditched the free stuff. So far, none have, and the Association of Flight Attendants (AFA), has denounced the move, calling US Airways planes “flying vending machines.”
First US Airways did away with snacks, then they added a $15 fee to check a bag, and now they’ll be charging $2 each for sodas, juices, bottled water and coffee in coach. Are you going to stand for this? Take our poll, inside.
Federal agents have announced that they’ve busted a smuggling ring that brought hundreds of millions of dollars worth of knockoff products into the US, says the NYT.