A dozen readers (and probably a couple of PR flacks) must have forwarded us J.Crew’s email today, in which the CEO and president of the company extend a mutual apology for the non-workingness of their “enhanced” website and call center. Oddly, the email simply asks customers to “bear with us” but doesn’t offer any discount or sale. Well, maybe they figured driving more traffic to a broken site would only make things worse.
BikeForums member ReachHigher stripped down to her sports bra and spandex after Walmart refused to let her enter the store with her $600 bike. A manager explained that since Walmart sold bikes, bringing in an outside bike would obviously be too confusing to handle. ReachHigher asked if they also sold shirts. “She said yes so I took off my jersey and said well then I’d better not bring this in either…”
Kimberly, a frequent J.Crew online customer, placed an order on June 30th for five items from their newly revamped website. In the past, writes Kim, “it usually takes 2 days at the latest for me to receive any shipment that is not backordered.” This time it’s been 2 weeks, and not only has nothing arrived, but the UPS tracking number they’ve assigned her order is invalid (it doesn’t even follow the UPS numbering style). The unhelpful J.Crew customer service rep told Kim that they had her correct address and to wait 10 days before calling back. In the meantime, one of the items has already been returned and refunded to Kim’s credit card—although about $200 worth of merchandise has still been shipped to some as yet undiscovered location.
I wanted to praise an online company that I happened to order custom printed apparel from. Spreadshirt Inc.or spreadshirt.com is one of many online services that customize shirts for a low price. I have used many of these sites because I graphic design on the side and enjoy putting some of my work on the clothes I wear. I want to let you know of the numerous sites I have used Spreadshirt has shown the greatest consideration of their customers. I made a mistake of getting one of my designs in a “silver” flex print which really ended up being a glittery reflective print. It made my fraternity letters look, lets say less manly. It was at my bad judgment but they were more than willing to redo it for me at no charge. I called them and left a message the night before and I am happy they were willing to call me back the next day. Hopefully, someone would recognize this great company too.
Nice work Spreadshirt! As for Alvin, we think his frat’s pledge class would look just fab in the original sweatshirts.
Attention: This is gross. If you don’t want to read this post, we understand.
Economists and politicians rant about China in terms of jobs lost, currency valuation, and trade gaps. But the New York Times reports that a new metric has been discovered: every year, Chinese workers manufacturing our toys, garments and electronic junk in the Peal River Delta collectively break 40,000 fingers.
Canadians are heading to the U.S. to do their shopping—and are leaving their old clothes behind in order to avoid paying a duty when they cross back into Canada.
Todd Layne Cleaners on the Upper East Side filed a $300,000 defamation suit against disgruntled former customer Evan Maloney. The dry cleaner decided to “vigorously defend” itself after Maloney hung ten posters in his building decrying Todd Layne’s horrible customer service. Maloney lists five grievances:
Todd Oldham has a new job: Fixing Old Navy. According to the New York Times, Todd has been hired to attract shoppers in their 20’s, a group Old Navy has identified as their target market after years of “trying to be all things to all people.”
Basic Editions-brand Girls’ Clothing Sets (entrapment), Priddy “Trucks” Shaker Teether Books (choking), Sleepi Crib Foam Mattresses (entrapment), AC Adapters sold with Network Hard Disk Drives (burn), J.C. Penney Windsor Spindle-Back Side Chairs (fall), Los Angeles Salad Company Genuine Sweet Baby Carrots (bacterial infection)
Shopping site Zafu.com has a fun jean fit finder that you can use to (supposedly) find jeans that flatter your particular curves. We tried it and it spat out 5 pairs of jeans that we either could not afford or hated, but we did feel that the idea was sound. It told us why we should buy ugly Jessica Simpsony jeans and why they would fit us better than jeans we actually liked.
PREVIOUSLY: How To: Sew A Button On The Right Way
In 2006, revenue from skirts, suits and shoes reached $18.3 billion, surpassing that from PCs, printers and word-processing programs, which totaled $17.2 billion, according to a report to be released today by a major trade group.
Curbly has a neat idea for making your own pair of vintage jeans. Take a pair of old jeans and soak them in a tub of hot water and an old sock filled with coffee grounds. In the morning, they’ll have a nice patina. For further distressing, you can use a cheese grater for small scuffs and tears, or put objects in the pocket and sandpaper over them.
It’s simultaneously easier and more difficult that our previous method of stitching madly through the button holes. Men in particular should watch this video and stop asking us females to sew buttons on your shirt. Many of us don’t have secret button knowledge. We just fake it so you’ll think we’re smart. —MEGHANN MARCO
Solution: Spritz garments with a small amount of vodka; hang them to dry in a well-ventilated area (spot-test first). Straight vodka kills bacteria, but it doesn’t leave a scent.
Great tip, because if we know you there was likely going to be some vodka on those clothes anyway. —MEGHANN MARCO