Ordering an item online and picking it up at the local outlet of a chain retailer is a great advance in e-commerce, but it seems more convenient than it is. Even when everything is working smoothly, it doesn’t actually save shoppers any time. The service hasn’t been operating smoothly at many retailers this holiday season, though: is it doomed to end up in the trash bin of business ideas that seemed like a good idea at the time? [More]
