1/1/11 is a nice-looking date, as sets of digits go. But M. reports that the new date caused a hiccup on the debit card that she uses for her Citibank checking account. But, wait–a Citibank representative assured her that everyone had problems with their cards right after the new year began. Really?
Tomorrow CitiMortgage is kicking off a special 1-day “call-a-thon” where people in trouble with or confused about their mortgages with Citi can call in and talk to foreclosure prevention staff. In addition, “senior managers and increased numbers of supervisors will be on hand to provide additional support,” says Citi.
Would you like to pay with reward points, or credit? Just press the button on your credit card and a microcomputer rewrites the information on the magnetic strip, letting you switch payment types. A tiny light lets you know which one is active. That’s a new kind of credit card, the “2G,” Citibank is testing out starting next month.
Jon tells Consumerist had things arranged very nicely with his credit card from Citi. He would use his credit card for purchases, then pay the balance off at the end of every month. He set up his account to auto-debit the credit card balance from his checking account every month. One month, he paid his balance of more than $3,000 early. The autopay from his checking account went through anyway. Jon would like his money back.
Andy and his wife were saving up for a trip for Hawaii. They had 87,000 points, which represented $87,000 they had spent accumulating these points. Out of nowhere, Citibank closed his account and gave him no chance to get his points.
The last time I uncovered an obvious error with my Citibank checking account, I realized it was time to move on. Our tipster Roarke may have just reached that same conclusion, only in his case Citibank has already passed along the account for him–just not the thousand dollar electronic payment he made on it a few days prior, which Citibank says it plans to hang on to for another 30 days.
This is a chart from the Carpe Diem blog showing the increase in college education costs, U.S home prices, and the consumer price index. If we had a housing bubble, the skyrocketing costs of higher education is a super bubble.
For decades, “S. Larson” has been the named that signed the bottom of Citibank’s letters to customers. But does this person actually exist or are they a construct?
Andy and his wife were just about to use their 87,000 accumulated rewards points to take a vacation when all of a sudden Citibank closed the account and took away all their points. According to customer service, there’s nothing that can be done.
A former banker at a Manhattan branch of Citibank has filed a lawsuit against parent company Citigroup, alleging that she was fired from her job for just being too attractive.
It makes sense that David Duchovny, director Paul Haggis, Ben Stiller and a few other of Hollywood’s big names would all lose their credit cards and need replacements mailed to the same address in Chicago. Or at least, it made enough sense for Citibank to send out a few new cards out before they and the police got a wee bit suspicious.
Citicorp posted a $4.4 billion profit this past quarter. Pretty fantastic, right? How are they rewarding their loyal customers? By jacking their interest rates and closing their credit card accounts, of course.
It’s been another rough year for the banking industry. The CARD Act is hitting them where it hurts — in the fees. Bank of America shed a CEO who is being sued for fraud by the AG of New York. All of this is apparently so distracting that Bank of America can’t remember which houses it’s supposed to foreclose on, and Citibank can’t remember that your social security number isn’t supposed to go on the outside of mailing envelopes.
Chris had a pretty simple request. He writes that he wanted his credit card issuer, Citibank, to save a few trees and save him some legwork, and credit his rewards to his account instead of cutting a check. No one in the Citibank call center hierarchy had the power to make this happen.
Jesse has a credit card that he doesn’t use, but keeps open to help his credit score. Citibank has foiled his brilliant plan by adding a $60 annual fee. He can avoid the fee by charging at least $2,400 on the card each year.
New York Attorney General Andrew Cuomo got Citibank to agree not to implement its new monthly fees on formerly free checking accounts, at least for some customers. If you signed up for one of Citibank’s EZ Checking or Access Checking accounts between January 1, 2009 and November 5, 2009, the new monthly service charge will be waived until this time next year. If you’re one of those customers, there’s nothing you have to do–you’ll get a notice in the mail from Citibank.