Citi CEO Determined To Fix Customers’ Complaints About Costco Card Deployment

Citi CEO Determined To Fix Customers’ Complaints About Costco Card Deployment

Costco recently ended its long monogamous relationship with credit card partner American Express, leaving to only accept Visa cards and partner with Citibank for a store-branded card. AmEx could lose up to 10% of its customers over the switch, since the number of people who had cards with them just for Costco is huge. The switch went badly for some Costco customers who didn’t get their cards, couldn’t activate them, or had other problems with the switch. Citi’s CEO promises that he’s going to fix this. [More]

Costco’s AmEx To Visa Transition Isn’t Going Great For Some Customers

Costco’s AmEx To Visa Transition Isn’t Going Great For Some Customers

Costco’s decision to switch from only accepting American Express credit cards to only accepting Visa cards is a big deal for their customers (and for American Express) and has been in the works for a long time. That should have given Costco and Citi plenty of time to make sure the transition was smooth and everyone would have their cards working and on time, right? No, of course not. [More]

Mike Mozart

Costco Officially Switches From AmEx To Visa Today

It’s officially out with the old and in with the new at Costco today, as the company closes the book on its 16-year relationship with American Express in exchange for its new deal with Citi Visa.  [More]

Citi Is Suing AT&T Over The Word “Thanks”

Citi Is Suing AT&T Over The Word “Thanks”

Last week, AT&T launched a new loyalty program dubbed AT&T Thanks, offering rewards to customers, especially those who bundle together wireless and pay-TV services from the company. This morning, Citi fired back at the Death Star, alleging that AT&T is stomping all over Citi’s “ThankYou” trademark. [More]

Mike Mozart

Citi Will Send Members’ New Costco Visa Cards In May

This June, things will change at Costco: the warehouse retailer will change its official, store-endorsed credit card from a Costco-branded American Express card to a Costco-branded Visa card from Citi. We now know that the new cards will start being mailed out in May, and what kinds of rewards users will be able to expect. [More]

Citi Now Blocking DraftKings, FanDuel Transactions In New York State

Citi Now Blocking DraftKings, FanDuel Transactions In New York State

With the legality of daily fantasy sports [DFS] sites like DraftKings and FanDuel currently tied up in legal limbo for New York residents, Citigroup confirmed today that it is now blocking its customers in the state from transacting any business with either site. [More]

Citi Testing Screenless, Cardless ATMs

Citi Testing Screenless, Cardless ATMs

The next generation of ATM may be nothing more than a slot in the wall that spits out money. No screen, no swiping your card, no having to pull your sleeve down over your fingers because the person in front of you sneezed all over the buttons. [More]

Home Depot Customer Sues For $250K Over $28 Late Fee

Home Depot Customer Sues For $250K Over $28 Late Fee

Earlier this year, Home Depot charged an Oregon customer a $28 late fee for allegedly missing a payment on his store line of credit. The subsequent dispute over that fee resulted in more fees, a 100-point drop in the customer’s credit score and now a $250,000 lawsuit against the retailer. [More]

(Rick Takagi)

Costco Announces New Credit Card Partnership With Citi, Visa

It seems Costco is not one to sit around pining for old flames very long, as the shopping club announced today that it’s rebounding from the end of its relationship with American Express with a new partnership with Citigroup and Visa. [More]

(sparkle-motion)

Morgan Stanley To Pay $2.6B To Settle Charges Of Selling Troubled Mortgages Leading Up To The Financial Crisis

The Department of Justice has struck a multi-billion dollar deal with Morgan Stanley in what is expected to be one of the last major steps in resolving investigations related to banks’ roles in the subprime mortgage crisis. [More]

(photo: Other98.org)

Marching Band Delivers Petition To Citi Asking Banks To “Revoke License To Steal”

In a handful of recent decisions, the U.S. Supreme Court has affirmed the right of businesses to effectively break the law by putting a few carefully worded sentences into their contracts and user agreements. But just because you can add these clauses doesn’t mean you have to do so, which is why pro-consumer advocacy groups gathered more than 100,000 signatures on a petition that was delivered, with a little bit of music, to Citigroup HQ in Manhattan this morning. [More]

(Joe M. O'Connell)

Startup Claims It Can Automate Copywriting Process, Leaving Copywriters Time To Finish Their Novels

All that junk promotional mail that ends up in your mailbox or e-mail inbox is presumably written by a human being. But many of these items are just variations on themes that have been played so many times that you could teach a machine how to write them. Which is apparently why some investors are putting their money into a startup that aims to automate the copywriting process. [More]

Forgot To Return A Purchase? Maybe Your Credit Card Issuer Can Help

Forgot To Return A Purchase? Maybe Your Credit Card Issuer Can Help

While racking up unsecured debt is generally a bad thing, there can be hidden advantages to using your credit card for everyday purchases. Two benefits that we often recommend as weapons for consumer justice are chargebacks and warranty extensions, but here’s another one that you may not be aware of: return period extensions. Yes, buying with some credit cards can give you longer to return an unwanted item to the retailer. [More]

(Colin)

Petition Demands Big Banks Give Consumers Back Our Right To Sue

Since 2011, when the U.S. Supreme Court affirmed that it was perfectly okay for companies to take away a consumer’s right to sue — and their ability to join other wronged consumers in a class action — by inserting a paragraph or two of text deep in lengthy, unchangeable contracts, the rush has been on for almost every major retailer, wireless provider, cable company, and financial institution to slap these mandatory binding arbitration clauses into their customer agreements. Now one petition is gathering signatures, calling on the nation’s largest banks to put an end to the practice. [More]

Apple Pay Lets Man Scan, Use Wife’s Citi Credit Card Without Additional Verification

Apple Pay allows you to easily scan cards into the Passbook app, but Citi is allowing some cards to be added without additional verification if they meet certain conditions.

One of the neat features of the new Apple Pay system is that it lets iPhone 6 users quickly scan and verify credit cards into their Passbook so they can use those accounts without ever providing participating businesses with their card numbers. But how easy is it to just scan in someone else’s card and start using it without that person’s permission? [More]

Read the message from bottom to top. First, Citi sends Zach a message intended for a completely unrelated customer named Geoffrey. Then Zach replies that he is not Geoffrey and that this is cause for concern. Citi's response is to tell him how to add another person to his account.

Citi’s “Secure Message Center” Run By Idiot Robots Who Don’t Care They Sent E-Mail To Wrong Person

If you’re a customer of any of the big banks, you’ve likely gotten a few messages in an online inbox that is only available via the bank’s website. You probably ignore most of these because they’re either about site downtime or upsells for add-on products you’ll never buy, but you probably assume that — unlike your gmail, yahoo, hotmail, or AOL account — this inbox doesn’t include messages that are intended for someone else. Wrong. [More]

Study: Credit Card Applications Becoming More User Friendly, But Still Lack Valuable Informaton

Study: Credit Card Applications Becoming More User Friendly, But Still Lack Valuable Informaton

Credit card companies love to advertise all the perks of being a cardholder — rewards points, cash back, airline miles, etc. — but card issuers have historically hidden the not-as-good stuff in the fine print of card applications. A new study finds that banks are doing a better job of making things more transparent — but not about everything. [More]

Citi To Pay $7B To Settle Mortgage Investigation; Includes $2.5B In Consumer Relief

Citi To Pay $7B To Settle Mortgage Investigation; Includes $2.5B In Consumer Relief

Nearly a week after it was first reported that Citigroup and the U.S. Justice Dept. had reached a deal to close the government’s investigation into toxic mortgage-backed securities sold by the bank in the years leading up to the crash of the housing market, Citi has now confirmed a settlement valued at a total of $7 billion. [More]